- To provide quality services according to the needs and expectations of the customers of ITU - UUM
- To create and maintain a professional environment and teamwork between staff and customers
- To ensure that all procedures are carried out effectively and achieve the specified performance indicators
- ITU- UUM is committed to being a center of excellence In Leading Centers Of Excellence for Higher education (HICoE) based on ICT to cultivate research, training and community development programs.
- ITU-UUM strive to make continuous improvement to the objecives set to ensure that they consistently meet customer requirements.